policies

Shipping and Handling

As there are only two of us handling all aspects of our business, please allow 4-5 days handling and packing time before shipments are sent. (We often ship faster than this and try our best to.)

DHL Express takes an average of 2-6 days depending on your country and import regulations. Taxation or duties are the sole responsibility of the customer and vary greatly from country to country.

Domestic orders with Thai EMS take about 1-3 days.

If you need something rushed, please reach out to us directly after purchase via email hellonongrak@gmail.com and we will do our best to accommodate!

 

Return Policy

- All international orders (outside of Thailand) are final sale due to shipping prices and customs restrictions. Orders can be canceled within 24 hours for a full refund - sometimes this rule can be bent if your order hasn't been shipped yet. 

- In Thailand, exchanges for store credit only are accepted within two weeks of purchase.

 

** IMPORTANT NOTE - our garments and knits are handmade with special and unique natural materials and crafting techniques that require extra careful storage and wear compared to everyday clothing. The materials are delicate but can last a lifetime if well cared for and stored properly. To keep your piece in great condition for many years to come, please use garment cover bags or other similar means to preserve these textiles and their one-of-a-kind textures.

Always feel free to contact us for advice on cleaning and care!